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GetYourGuide: Plan & Book: what 18 low-star reviews complain about

We read 18 one-to-three-star reviews written between 2026-08-17 and 2026-09-14 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 1 repeated complaint. Store listing.

What reviewers complain about

• Unreasonable requirement for doctor's certificate abroad
• Unhelpful customer service
• Ticket sharing doesn't work
• Terrible website experience
• Ruined limited vacation time
• Rejects alternative medical evidence
• Qr code did not work
• Participant picker silently resets selected value
• No refund provided
• No rebooking assistance

The opportunities these reviews point to

1. 0182Customer support with human agents instead of chatbots1 of 39

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Customer support.