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Customer support apps: 12 product opportunities

68 people left one-to-three-star reviews or posts about customer support tools that say something someone else also said. Grouped, that is 12 distinct repeated complaints; the strongest scores 82 out of 100.

Apps in the evidence

The apps these complaints were written about, by low-star reviews in our sample.

The opportunities, ranked

1. 0182Customer support with human agents instead of chatbots39
2. 0260Locked — subscribe to read this opportunity4
3. 0358Locked — subscribe to read this opportunity4
4. 0457Locked — subscribe to read this opportunity4
5. 0554Locked — subscribe to read this opportunity2
6. 0650Locked — subscribe to read this opportunity2
7. 0749Locked — subscribe to read this opportunity3
8. 0849Locked — subscribe to read this opportunity2
9. 0948Locked — subscribe to read this opportunity2
10. 1047Locked — subscribe to read this opportunity2

Score out of 100, then the number of people who said it. The top complaint in every category is shown in full; the rest, with the reviews behind them and the score breakdown, are Pro.

What they complain about

• No human support available×5
• No human support×4
• Requires login to access support×2
• Zero security assistance after breach
• Yearly subscription rendered useless
• Would not allow cancellation despite months of unresolved issues
• Unusable for mobile support work
• Untrustworthy payment gateway