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eMates: what 48 low-star reviews complain about

We read 48 one-to-three-star reviews written between 2024-06-27 and 2026-09-05 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 3 repeated complaints. Store listing.

What reviewers complain about

• Messages fail to load×2
• Video calls fail to connect
• Unpredictable communication delays
• Unexpected logout with no recovery path
• Unethical billing practices
• Temperamental unreliable performance
• Support email bounces back
• Support email bounces as unknown address
• Support cannot help with app issues
• Stopped working

The opportunities these reviews point to

1. 0176Prison communication app with reliable support and refunds15 of 18
2. 0246Locked — subscribe to read this opportunity2 of 2
3. 0349Locked — subscribe to read this opportunity1 of 3

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Prison communication.