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Prison communication apps: 5 product opportunities

28 people left one-to-three-star reviews or posts about prison communication tools that say something someone else also said. Grouped, that is 5 distinct repeated complaints; the strongest scores 76 out of 100.

Apps in the evidence

The apps these complaints were written about, by low-star reviews in our sample.

The opportunities, ranked

1. 0176Prison communication app with reliable support and refunds18
2. 0253Locked — subscribe to read this opportunity3
3. 0350Locked — subscribe to read this opportunity2
4. 0449Locked — subscribe to read this opportunity3
5. 0546Locked — subscribe to read this opportunity2

Score out of 100, then the number of people who said it. The top complaint in every category is shown in full; the rest, with the reviews behind them and the score breakdown, are Pro.

What they complain about

• Wasted subscription fee
• Very poor service quality
• Temperamental unreliable performance
• Takes payment without delivering promised features
• Takes forever to load messages
• Support email bounces back
• Slow performance
• Saved contacts disappear