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AliExpress - Shopping App: what 25 low-star reviews complain about

We read 25 one-to-three-star reviews written between 2026-08-17 and 2026-08-20 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 1 repeated complaint. Store listing.

What reviewers complain about

• Web-like interface
• Unclear pricing tiers
• Sellers falsely mark items delivered to delay refunds
• Scam sellers
• Requires login to access support
• Require proof from courier buyer doesn't have
• Refund process difficult for cheap items
• Poor navigation
• Poor dispute resolution
• Platform doesn't accept video proof of non-delivery

The opportunities these reviews point to

1. 0158Customer support channel for frozen accounts without login1 of 4

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Customer support.