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Emr apps: 2 product opportunities

7 people left one-to-three-star reviews or posts about emr tools that say something someone else also said. Grouped, that is 2 distinct repeated complaints; the strongest scores 60 out of 100.

Apps in the evidence

The apps these complaints were written about, by low-star reviews in our sample.

The opportunities, ranked

1. 0160Stable EMR with deferred updates during patient hours5
2. 0253Locked — subscribe to read this opportunity2

Score out of 100, then the number of people who said it. The top complaint in every category is shown in full; the rest, with the reviews behind them and the score breakdown, are Pro.

What they complain about

• Updates scheduled in the middle of the work day
• Updates make the program unusable
• Updates forced during operating hours
• Updates cause glitches
• Support blames user devices instead of the app
• Slow and frustrating customer service
• Severely disrupts efficiency
• Requires manual app update interaction