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Talkspace Therapy & Counseling: what 41 low-star reviews complain about

We read 41 one-to-three-star reviews written between 2026-04-25 and 2026-09-09 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 2 repeated complaints. Store listing.

What reviewers complain about

• Wrong information about provider status
• Unfair patient cancellation fees
• Unfair $175 no-show charge issued only 6 minutes after start time
• Therapist removed from platform without explanation after six months
• Systemic benefit usage discouragement
• Surprise bills months into treatment
• Sessions are not confidential
• Session data sold as training data for ai models
• Rigid cancellation policy with no exceptions for emergencies
• Retaliatory account closure

The opportunities these reviews point to

1. 0172Telehealth therapy without required psychiatry and with fair billing1 of 7
2. 0253Locked — subscribe to read this opportunity1 of 2

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Telehealth therapy.