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Talkspace: Virtual Therapy App: what 36 low-star reviews complain about

We read 36 one-to-three-star reviews written between 2016-02-15 and 2024-08-09 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 6 repeated complaints. Store listing.

What reviewers complain about

• Waste of time
• Useless for users under 18
• Under-18 users are ignored after signup
• Therapists reject patients due to country mismatch
• Therapists ignore messages
• Therapists do not disclose licensing restrictions until after payment
• Therapists are unresponsive and go on long-term leave
• Therapist unresponsiveness
• Therapist took six weeks off
• Therapist sent one message then disappeared

The opportunities these reviews point to

1. 0151Late-night messaging support for teen mental health2 of 2
2. 0250Locked — subscribe to read this opportunity2 of 2
3. 0381Locked — subscribe to read this opportunity1 of 199
4. 0472Locked — subscribe to read this opportunity1 of 7
5. 0568Locked — subscribe to read this opportunity1 of 7
6. 0650Locked — subscribe to read this opportunity1 of 2

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Teen mental health.