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Square Point of Sale (POS): what 58 low-star reviews complain about

We read 58 one-to-three-star reviews written between 2024-10-04 and 2026-09-15 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 6 repeated complaints. Store listing.

What reviewers complain about

• Poor communication×2
• Wasted an hour with no progress
• Verification requested after payment received
• Verification loops back to the same page
• Vague terms of service enforcement
• Updates do not fix the issue
• Update removed useful feature
• Update failures
• Unsolicited sales calls after onboarding
• Unresponsive support tickets

The opportunities these reviews point to

1. 0183Payment processor without arbitrary account freezes or holds3 of 17
2. 0264Locked — subscribe to read this opportunity2 of 5
3. 0348Locked — subscribe to read this opportunity1 of 3
4. 0445Locked — subscribe to read this opportunity1 of 2
5. 0544Locked — subscribe to read this opportunity1 of 2
6. 0640Locked — subscribe to read this opportunity1 of 2

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Payments.