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SimplePractice for Clinicians: what 49 low-star reviews complain about

We read 49 one-to-three-star reviews written between 2014-10-28 and 2026-09-03 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 4 repeated complaints. Store listing.

What reviewers complain about

• Zero customer support
• Video calls are disastrous and unreliable
• User cannot see what they are typing
• Unreliable and exploitative pricing model
• Ui speed requires setting aside 15 minutes for simple changes
• Tech support aware but unresolved for over two weeks
• Tap-to-type triggers automatic scroll to bottom
• Support takes more than three days to respond
• Support resolution timeline is too slow
• Support limited to form emails and youtube videos

The opportunities these reviews point to

1. 0149Healthcare calendar app with reliable appointment loading2 of 2
2. 0257Locked — subscribe to read this opportunity1 of 3
3. 0354Locked — subscribe to read this opportunity1 of 2
4. 0449Locked — subscribe to read this opportunity1 of 3

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Healthcare practice management.