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SimplePractice Client Portal: what 26 low-star reviews complain about

We read 26 one-to-three-star reviews written between 2026-05-12 and 2026-09-09 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 2 repeated complaints. Store listing.

What reviewers complain about

• Unusable for video appointments
• Unreliable login sessions
• Unreliable connection
• Unable to enter sessions
• Text input field cuts off content
• Support email not monitored
• Stability issues requiring workarounds
• Screens fail to load
• Requires separate app for video
• Requires multiple uninstalls to function

The opportunities these reviews point to

1. 0163Reliable patient portal with working login2 of 7
2. 0254Locked — subscribe to read this opportunity1 of 2

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Healthcare client portal.