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Salesforce Field Service: what 48 low-star reviews complain about

We read 48 one-to-three-star reviews written between 2020-07-24 and 2026-09-09 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 9 repeated complaints. Store listing.

What reviewers complain about

• Work schedule randomly disappears throughout the week
• Unwanted towing integration experiment
• Unused options clutter screen
• Unnecessary steps in work order system
• Too many clicks to submit tickets
• Ticket updates require swipe up and rerun
• Takes 10 to 30 minutes to close calls
• Sync errors block updates
• Slow screen transitions
• Slow and unreliable

The opportunities these reviews point to

1. 0177Field service app with offline forms and time tracking5 of 94
2. 0273Locked — subscribe to read this opportunity1 of 19
3. 0357Locked — subscribe to read this opportunity1 of 4
4. 0452Locked — subscribe to read this opportunity1 of 2
5. 0551Locked — subscribe to read this opportunity1 of 2
6. 0650Locked — subscribe to read this opportunity1 of 2
7. 0749Locked — subscribe to read this opportunity1 of 2
8. 0848Locked — subscribe to read this opportunity1 of 2
9. 0947Locked — subscribe to read this opportunity1 of 3

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Field service management.