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Patient Access: what 43 low-star reviews complain about

We read 43 one-to-three-star reviews written between 2026-05-09 and 2026-09-23 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 5 repeated complaints. Store listing.

What reviewers complain about

• Workarounds instead of fixes offered
• Useless for medication timing
• Unreliable access over multiple weeks
• Unintuitive navigation
• Unaffordable ongoing costs
• Too difficult for older people
• Tone-deaf developers
• Support staff don't reply to requests
• Support form requires dob making it hard to get help
• Spontaneous sign-out

The opportunities these reviews point to

1. 0172Healthcare app with complete directory and simple scheduling3 of 23
2. 0278Locked — subscribe to read this opportunity2 of 203
3. 0346Locked — subscribe to read this opportunity1 of 3
4. 0444Locked — subscribe to read this opportunity1 of 2
5. 0542Locked — subscribe to read this opportunity1 of 2

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Healthcare patient portal.