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Online Portal by AppFolio: what 20 low-star reviews complain about

We read 20 one-to-three-star reviews written between 2026-08-14 and 2026-09-10 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 2 repeated complaints. Store listing.

What reviewers complain about

• Valid payment methods rejected with errors
• Unhelpful property management team
• Time-consuming
• Support unresponsive
• Requires computer/tablet ownership
• Repetitive redundant questions
• Payment functionality breaks after new rental proposals are written
• Payment function completely disabled
• Password changes don't work
• Only one bank account can be saved

The opportunities these reviews point to

1. 0182Rent payment platform with low or no fees5 of 59
2. 0277Locked — subscribe to read this opportunity1 of 14

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Property management.