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Novo - Small Business Checking: what 37 low-star reviews complain about

We read 37 one-to-three-star reviews written between 2025-10-21 and 2026-09-10 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 2 repeated complaints. Store listing.

What reviewers complain about

• Ux design is poor
• Support refuses to explain rejection
• Support cannot fix app design
• Simple support requests remain unanswered for days
• Poor customer support
• No mail-in deposit option for endorsed checks
• No explanation provided for declined check deposit
• Mobile check deposit rejected without clear reason
• Lacks camera/receipt capture for logging business expenses
• Forced review prompt interrupts banking session

The opportunities these reviews point to

1. 0173Mobile app with stable Face ID and clean interface1 of 19
2. 0252Locked — subscribe to read this opportunity1 of 2

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Authentication.