← all apps

GetYourGuide: Travel & Tickets: what 16 low-star reviews complain about

We read 16 one-to-three-star reviews written between 2026-08-29 and 2026-09-21 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 1 repeated complaint. Store listing.

What reviewers complain about

• Unreliable trip confirmation until night before
• Tickets not sent digitally
• Requires app download to view tickets after online booking
• Refund process untrustworthy
• Poor communication of operational details
• No way to escalate issues
• No way to contact support for refund
• No human support available to fix ai mistakes
• No help when problems occur
• Missing in-app chat support

The opportunities these reviews point to

1. 0138Travel platform with human customer service2 of 2

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Travel booking.