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Freshservice: what 44 low-star reviews complain about

We read 44 one-to-three-star reviews written between 2022-09-29 and 2026-08-23 and kept the ones that describe a specific unmet need. Grouped with reviews of other apps that say the same thing, they land in 2 repeated complaints. Store listing.

What reviewers complain about

• Time-consuming navigation through curated view lists
• Ticket headers obstruct message content
• Ticket competition features create toxic environment
• State not saved between sessions
• Sign in opens new browser
• Search lacks filtering toolbar
• Requires external workflow automation
• Requires downloading images to view properly
• Requires app reinstallation to restore access
• Removed quick-close action from main screen

The opportunities these reviews point to

1. 0178Authentication system with persistent login sessions by default2 of 99
2. 0249Locked — subscribe to read this opportunity1 of 2

Score out of 100, then how many of the cluster's reviews are about this app out of its total. Category: Authentication.